YB Construction respects your privacy. This Privacy Policy explains what information we collect through ybconstruction.org, how we use it, when it may be shared, and the choices available to you.
Information we collect
We may collect information you choose to provide, including your name, email address, phone number, project address or ZIP code, project description, preferred timing, photographs, and messages submitted through contact forms, email, WhatsApp, or the website chatbot.
The website may also collect limited technical information automatically, such as browser and device type, approximate location derived from an IP address, pages viewed, referring page, and interaction data. We use cookies and similar technologies as described in our Cookie Policy.
How we use information
We use information to respond to inquiries, evaluate and schedule potential projects, prepare estimates or proposals, communicate about requested services, operate and improve the website, prevent misuse, maintain security, comply with legal obligations, and keep appropriate business records.
The chatbot uses artificial intelligence to provide general information and qualify project inquiries. Chat messages may be processed by service providers that support the chatbot. Do not submit Social Security numbers, payment-card details, medical information, passwords, or other highly sensitive information through the chatbot or contact forms.
How information may be shared
We may share information with service providers that help us operate the website and communicate with visitors, including website hosting, analytics, security, email, chatbot and artificial-intelligence providers. We may also share information with professional advisers, subcontractors, or vendors when reasonably necessary to evaluate or perform a requested project, subject to appropriate confidentiality expectations.
We may disclose information when required by law, to respond to lawful requests, to protect rights or safety, or in connection with a merger, sale, or transfer of the business. YB Construction does not knowingly sell personal information for money.
Third-party services
The website may use Google Analytics or related Google services to understand website use. It also contains links to services operated by third parties, including WhatsApp, Instagram, Google, and the Better Business Bureau. Those services have their own privacy practices. Opening or using a third-party service is subject to that provider’s terms and policies.
Retention
Chatbot conversations are configured for retention of up to 90 days, with technical identifiers anonymized after 7 days where supported. Project inquiries and business communications may be retained for as long as reasonably necessary to respond, evaluate or perform services, maintain records, resolve disputes, and comply with legal obligations. Retention periods may vary according to the nature of the information.
Security
We use reasonable administrative and technical safeguards appropriate to the information we maintain. No website, transmission, or storage system can be guaranteed completely secure.
Your choices and requests
You may ask to access, correct, or delete personal information you submitted through the website. You may also ask questions about our privacy practices. We may need to verify your identity before completing a request, and some information may be retained when required or permitted by law.
You can manage cookies through your browser settings. Blocking some cookies may affect website features. Additional information appears in our Cookie Policy.
Children
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.
Changes
We may update this Privacy Policy as our practices or legal obligations change. The updated version will be posted on this page with a revised date.
Contact
Privacy questions or requests may be sent to Info@ybconstruction.org, by phone at (773) 656-6782, or by mail to YB Construction, 3715 W Montrose Ave, 2nd Floor, Chicago, IL 60618.